Terms and Conditions
If you use this website, you agree to the following terms and conditions:
Securing your Reservations
In order to confirm our clients’ reservation, Icon Expeditions requires full pre-payment for international, domestic and regional flights (excluding chartered flights) and 30% deposit on the difference at the time of making your booking. Failure to do so will result in your reservation automatically being cancelled. The balance of payment is due 8 weeks (60 days) prior to the commencement date of your itinerary. Bookings made within 8 weeks (60 days) prior to departure are subject to full prepayment at the time of confirming the reservation.
Our Standard Cancellation Policy
- Cancellation prior to 8 weeks of travel – Full 30 % deposit is forfeited
- Cancellation 8 – 4 weeks prior to travel – 50% of total cost is forfeited
- Cancellation less than 4 weeks prior to travel – 100% of total cost is forfeited
Please note that at certain times of the year and for certain of our suppliers, cancellation policies may be more stringent than our above policy and therefore the Company holds the right to forward such additional cancellation charges onto the client should such an instance occur. For more info regarding this, please clarify with your Travel Consultant.
Our Cancellation Policy for NEW BOOKINGS
New bookings made between 13 May 2020 and 31 December 2020, with a travel date anytime from March 2021 onwards; may cancel the complete Icon Expeditions itinerary (activities, hotels, tours and flights) that is booked through us, free of charge up to 60 days before your departure and get 100% of your deposit back. This guarantee and amendment is only applicable to an inability to travel due to possible complications associated with Covid-19, such as travel bans and quarantine requirements that may still be in place, preventing travel from taking place.
Given the uncertain nature of air travel at present, any flights booked through Icon Expeditions will be quoted with flexible fares and will be inclusive of insurance, be they international, regional or domestic. While we recognise that cheaper flight options will be available, we recommend that, whether booking your flights direct or through your Icon Expeditions Travel Expert, you choose flexible fares from the outset. In doing so you will not only mitigate the risk associated with flights but will be provided greater flexibility should you wish to postpone or change your travel dates at any time.
New Bookings – Maximising Flexibility
In order to give our guests increased comfort, we will stay flexible with our new rebooking service until 60 days prior to your intended travel date. For new bookings with a departure date starting in March 2021, made between 13 May 2020 and 31 December 2020, you may rebook your Icon Expeditions itinerary (activities, hotels, tours) free of charge up to 60 days before your departure (subject to availability). Rebooking is only allowed once and at least 60 days before your planned travel date. Any additional costs incurred due to changes or additions to your itinerary and upgrades, such as additional costs for changing seasons or upgrades to your accommodation, will still apply.
Our Cancellation Policy for Deferred booking due to Covid-19
For all Icon Expeditions deferred bookings there will be no change to the original terms and conditions signed on confirmation of the original booking, if the client chooses to cancel the booking post deferral the 30% non refundable deposit will be forfeited and individual airline cancellation policy will be applicable for all flights. Any additional costs incurred due to changes or additions to your itinerary and upgrades, such as additional costs for changing seasons or upgrades to your accommodation, will still apply.
Flight Bookings and Payment
Please note that in the event of flights being booked and secured by Icon Expeditions on behalf of the client, payment is required by credit card because of the time delay of securing funds to us when paying by bank transfer.
In addition to this, when booking flights with Icon Expeditions, we require passport details of all passengers’ booked. Airlines require the full names of passengers as printed on the passports and will not accept changes once tickets are issued. It is a security procedure which will ensure there are no discrepancies. Icon Expeditions accepts no responsibility for incorrect passport numbers or incorrect spelling of full names as submitted by the client. Any additional charges for changes to flight tickets will be for the clients’ account. Please ensure that you provide accurate information via the Traveller Information Form.
Passengers weighing 100kg (220lbs) or more must please notify us in advance as an extra seat must be reserved and costed into the booking. For light aircraft transfers your consultant might request all passenger’s weights as part of the booking and confirmation process, this information is required for light aircraft transfer company’s, for weight distribution and balancing of aircraft requirements.
In the instance where an airline is grounded for whatever reason (e.g. bad weather), while the company will facilitate the booking of new or alternative transport services, the settlement of such requirements will be for the clients’ account. Should the client qualify for any flight refunds the company will facilitate the refund process. Please note airline refunds take between 6-8 weeks in any normal circumstances.
Please note that the luggage allowance on all Southern Africa flights is 20 kg (44lbs) per person. In addition to this, luggage needs to be soft sided (no wheels or rigid frames for Botswana or East Africa) for scheduled charter flights and cannot be overly large or bulky. The allowance for scheduled charter flights in East Africa is 15 kg (33lbs). Please check with your consultant.
We recommend all clients to subscribe to travel insurance covering for cancellations or medical emergencies. Regrettably, we are not permitted to offer travel insurance directly. However, we have done the research on your behalf and have excellent recommendations for you, including “any reason” cancellation protection. For comprehensive insurance, we recommend that you speak to your local insurance broker. Alternatively, we have had very positive feedback from clients who utilised the following services:
- EarthTravelProtection – recommended by top lodges in Africa, including Singita.
- TripMate – has been used by many of our previous clients and comes highly recommended.
- USA-Assist – they have a very easy user-friendly platform and lots of packages to suit various needs.
- Global Rescue – recommended by &Beyond, home to many of the top lodges in Africa.
Please reach out to your Travel Expert who will gladly assist you in choosing the right cover for your travel.
Icon Expeditions offers all clients complimentary financial protection. We are SATSA bonded, but we realise that that cover may not be sufficient and therefore at Icon Expeditions we offer extended and complimentary cover in the event that one of the properties you may be booked into goes out of business. Only services booked and paid for through Icon Expeditions are covered. Our complimentary protection doesn’t cover medical expenses, lost luggage, air fares or cancellation expenses and we therefore recommend that you take out additional cover in this regard.
Please note that anyone traveling to Southern Africa must have two consecutive blank pages in their passport which lie side by side when the passport is open (i.e. a left and a right-hand page) per country that is visited. Passengers traveling to Southern Africa with passports which do not comply with these requirements, will either be stopped from boarding the aircraft or risk deportation on arrival in Southern Africa.
Travelling with Children
Parents travelling with children (any person under 18 years of age at the time of travel) into or out of Southern Africa may be asked to show the child’s full unabridged birth certificate. A parent traveling with children, without the other parent, will need a police certified letter of consent from the absent parent. Furthermore, please note that passengers entering many African Countries (including but not limited to South Africa, Botswana and Zambia) must have passports valid for at least 6 months after the travel entry date. Failure to adhere to this regulation may result in immediate deportation to the country of origin at own cost to the client.
Although Icon Expeditions endeavours to provide accurate, up-to-date and truthful information on this site, neither Icon Expeditions nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, the information, content, materials and products included and available from this site.
Icon Expeditions, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damages.
The information contained on this site is an invitation to do business and not an offer. If you forward an offer to us, Icon Expeditions shall indicate their acceptance thereof by return mail. Icon Expeditions acts herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.
This website contains content provided by third parties and hyperlinks to other sites. Icon Expeditions does not screen or filter such content or the other sites or information available from the other sites, and therefore does not accept any liability for defamatory, illegal or criminal content contained on those sites. We encourage our users to report any infringement, illegal or criminal content found on any of the sites available through links from this site in order to investigate whether such a link should be removed. Due to the variation of season our rates are purely an indication and whilst we do our level best to maintain the accuracy these are indicative.
This site is created, maintained and controlled in the Republic of South Africa and as such, the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this user agreement and the use or inability to use this site.
Intellectual Property Rights
All the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are the intellectual property of Icon Expeditions and its associates and are as such protected by South African and International Intellectual Property Law.
Change to User Agreement
Icon Expeditions reserves the right to make changes to this site and this user agreement at any time without notice.
Copyright © 2020. Icon Expeditions Safaris, 103 Francis Street, Zonnebloem, Cape Town, South Africa.